Terms of service,
Privacy & Cookies

A Quick Overview

We take your privacy and trust seriously. This page explains how we handle your information, how cookies work, and the terms that apply when you use our website.

If anything here feels unclear, please just get in touch – we’re always happy to help.

1. About Us

London Home Cinema Company ("we", "us", "our") is operated by A & W Pounds Ltd.

Address: 870–878 Green Lanes, Winchmore Hill, London N21 2RS
Company number: 00569647
Email: hello@londonhomecinema.co.uk

Using our website means you agree to the terms on this page.

2. Terms of Use

2.1 What You Can Expect from Us

We aim to keep our website accurate, useful and easy to navigate. Content is updated regularly, but we can’t guarantee everything is always perfect or available.

2.2 What We Expect from You

Please use the website responsibly. You must not:

• Interfere with the site’s security or functionality

• Attempt to access data that isn’t intended for you

• Use the site in a way that harms our systems, business or reputation

2.3 Intellectual Property

All content on this site – images, copy, design and branding – is owned by London Home Cinema Co or our partners. Please don’t reuse or reproduce it without written permission.

2.4 Links to Other Sites

Our website may include links to useful third-party sites. We’re not responsible for their content or privacy practices.

2.5 Reviews & Submissions

If you send us comments, feedback or reviews, you confirm the content is your own and grant us permission to use it for business purposes.

2.6 Limitation of Liability

We provide this website "as is". We’re not liable for indirect or consequential losses arising from its use. Nothing in these terms limits liability for fraud, negligence or personal injury.

2.7 Governing Law

These terms are governed by the laws of England and Wales. Disputes may be handled through the UK Online Dispute Resolution platform or Small Claims Mediation.

3. Privacy Notice (UK GDPR)

3.1 The Information We Collect

We collect only the information we need to run our business and deliver our services:

• Contact details (name, email, phone)

• Delivery and installation details

• Order, payment and warranty information

• Technical data (IP address, browser type, pages visited)

• Communications you send us

We do not knowingly collect data relating to children under 16.

3.2 Why We Use Your Data

We process personal data only when lawful under UK GDPR:

• Contract: to deliver products, installations and aftercare

• Legitimate interests: improving our site, responding to enquiries, preventing fraud

• Legal obligation: bookkeeping, safety requirements, product recalls

• Consent: sending marketing emails or updates (you can opt out anytime)

3.3 Who We Share Data With

We share data only with trusted partners when necessary:

• Delivery and logistics providers

• Payment processors (e.g. Barclaycard, PayPal)

• Technical and hosting providers

• Credit reference agencies (only with your consent)

• Regulators or authorities where required by law

We never sell your data.

3.4 International Transfers

Some suppliers operate outside the UK/EU. When this happens, we use approved safeguards such as Standard Contractual Clauses.

3.5 Security

We use technical and organisational measures to protect your data. No online system is 100% secure, but we work hard to keep your information safe.

3.6 How Long We Keep Your Data

We retain data only as long as necessary:

• Orders & warranty details: up to 6 years

• Installation documentation: as required by law

• Marketing data: until you opt out

3.7 Your Rights

You can:

• Access the data we hold about you

• Ask us to correct or delete it

• Restrict or object to processing

• Request a copy of your data

• Withdraw consent at any time

To exercise any right, email hello@londonhomecinema.co.uk.
You may also contact the ICO at ico.org.uk.

4. Cookie Notice

4.1 How We Use Cookies

Cookies help us:

• Ensure key features of the site work correctly

• Understand how visitors use the site

• Improve performance and user experience

• Remember your preferences

• Support fraud prevention and security

Some cookies are set by third parties such as Google Analytics.

4.2 Managing Cookies

You can manage or block cookies through your browser settings. Some essential features may not function properly if cookies are disabled.

5. Updates to This Page

We occasionally update these Terms & Policies. Any changes will appear here with a revised date. If the updates are significant, we may notify you directly.

If you have any questions, please contact us at hello@londonhomecinema.co.uk. We’re here to help.